Refund policy
Return & Refund Policy – BRIXTON ELECTRONICS
1. Return Window We accept returns within 7 days of delivery for items that are defective, damaged, or not as described. Items must be returned in their original packaging with all accessories and proof of purchase.
2. Eligible Returns Under the Kenya Consumer Protection Act, you are entitled to a return or replacement if a product:
- Is defective or faulty at the time of purchase
- Does not match the description or sample shown
- Is not fit for the purpose it was sold for
3. Non-Returnable Items The following are not eligible for return:
- Items damaged due to misuse, accidents, or unauthorized repairs
- Used/pre-owned items (sold as-is, unless defective at time of sale)
- Unsealed software or digital products
4. How to Request a Return Contact us within 7 days of receiving your order at brixtonelectronics119@gmail.com or 0716708029. Include your order number, a description of the issue, and photos where applicable.
5. Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrectly sent, in which case BRIXTON ELECTRONICS will cover the cost.
6. Refunds Once we receive and inspect the returned item, we will process your refund within 7 business days via the original payment method. Refund timelines may vary depending on your payment provider.
7. Exchanges We offer exchanges for defective or incorrect items subject to stock availability.
8. Contact BRIXTON ELECTRONICS | Cookie House 1st Floor 119, Nairobi, Kenya] | 0716708029 | brixtonelectronics119@gmail.com